Customer Service Indicators®

If it were easy everyone would do it

Saia LTL Freight never stops working to improve service to you. That's what the Customer Service Indicators (CSIs) are all about.

Saia LTL Freight's CSIs is a proactive service improvement program that is entirely unique in the industry. It starts by identifying the six most important components of service according to our customers.

Click on a metric below to learn more about it.

Saia LTL Freight tracks, measures and publishes our performance in each of these areas; quarterly on a companywide basis and monthly for every customer. We share the results - good and bad - with our customers. We work together to improve our service to them and to give them deeper insight into the inner workings of their supply chain.

Saia's CSI program is accountability in action. It challenges us, and our customers, to reach higher and farther.

If you are a current Saia customer and would like to view your current and CSI numbers, click here.